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How to Make a Nagad Account: A Comprehensive Guide (2024)
Your step-by-step guide to opening and verifying your Nagad mobile money account in Bangladesh.
Introduction to Nagad and Mobile Financial Services (MFS) in Bangladesh
In the rapidly evolving landscape of financial services in Bangladesh, Nagad has emerged as a leading Mobile Financial Service (MFS) provider. Offering a convenient and secure alternative to traditional banking, Nagad enables users to perform a wide range of financial transactions directly from their mobile phones. This includes sending and receiving money, making bill payments, mobile top-ups, online shopping, and even receiving government allowances. This guide provides a comprehensive, step-by-step explanation of how to create a Nagad account, ensuring a smooth and secure onboarding experience.
Mobile Financial Services are particularly vital in Bangladesh, where a significant portion of the population remains unbanked. MFS platforms like Nagad bridge the gap by providing accessible and affordable financial services, contributing to financial inclusion and economic empowerment. Nagad’s user-friendly interface and widespread availability have made it a popular choice for millions of Bangladeshis.
Prerequisites for Opening a Nagad Account
Before you begin the Nagad account creation process, ensure you have the following:
- A Valid Mobile Phone Number: This number will be linked to your Nagad account and used for all transactions. It must be an active mobile number in your name.
- A National Identity Card (NID): Your NID is required for identity verification during the registration process. Ensure you have your original NID readily available.
- A Smartphone (Optional): While a smartphone isn’t mandatory for creating a basic account, it’s highly recommended for utilizing the Nagad app and accessing all its features. USSD code options are available for non-smartphone users.
Methods to Create a Nagad Account
Nagad offers multiple convenient methods for opening an account, catering to different user preferences and device capabilities:
1. Using the Nagad App
This is the most popular and feature-rich method, ideal for smartphone users.
- Download the Nagad App: Download the official Nagad app from the Google Play Store (for Android devices) or the Apple App Store (for iOS devices). Be sure to download the official app by verifying the developer is “Nagad”.
- Install and Open the App: Install the downloaded app and open it.
- Select Language: Choose your preferred language (Bangla or English).
- Tap “Register” or “নগদ অ্যাকাউন্ট খুলুন”: You’ll find a prominent button to initiate the registration process.
- Enter Your Mobile Phone Number: Provide the valid mobile number you wish to associate with your Nagad account. Ensure the number is active and in your name.
- OTP Verification: A One-Time Password (OTP) will be sent to your mobile number. Enter the OTP in the app to verify your number.
- Scan Your NID: The app will prompt you to scan the front and back of your National Identity Card (NID) using your phone’s camera. Ensure good lighting and a clear image for accurate scanning.
- Take a Selfie: You’ll need to take a live selfie for identity verification. Follow the on-screen instructions for optimal results. Avoid wearing hats or sunglasses.
- Provide Additional Information: The app may ask for additional information, such as your gender, occupation, and address. Provide accurate details.
- Review and Submit: Carefully review all the information you’ve provided before submitting your application. Any discrepancies may lead to delays in account activation.
- Await Verification: Nagad will verify your submitted information. This process usually takes a few minutes to a few hours. You will receive an SMS notification upon successful verification.
- Set Your PIN: Once your account is verified, you will be prompted to set a secure 4-digit PIN. This PIN will be required for all transactions, so choose a strong and memorable PIN that you can easily remember but is difficult for others to guess.
2. Using USSD Code (*167#)
This method is suitable for users with feature phones or those who prefer a simpler interface.
- Dial *167# from Your Mobile: Open your phone’s dialer and dial the USSD code *167#.
- Select “1. Register”: From the USSD menu, choose the option to register for a Nagad account.
- Accept Terms and Conditions: You’ll be presented with the terms and conditions of using Nagad. Accept them to proceed.
- Enter the Last Four Digits of Your NID: Enter the last four digits of your National Identity Card (NID) number.
- Set Your PIN: You will be prompted to set a secure 4-digit PIN for your account. This PIN will be required for all transactions.
- Confirmation SMS: You will receive an SMS confirming your Nagad account registration. This registration is a basic registration and requires full KYC to access all features.
3. Through a Nagad Retailer/Agent
This method is ideal for those who prefer in-person assistance or lack access to a smartphone.
- Visit a Nagad Retailer: Locate a nearby Nagad retailer or agent. You can usually find them at mobile recharge shops or general stores displaying the Nagad logo.
- Provide Your NID and Mobile Number: Provide the retailer with your original National Identity Card (NID) and the mobile number you want to register.
- Complete the KYC Form: The retailer will assist you in filling out a Know Your Customer (KYC) form. Ensure all the information is accurate and legible.
- Biometric Verification: You might be required to provide your fingerprint for biometric verification.
- Account Activation: The retailer will process your application, and your Nagad account will be activated. You will receive an SMS confirmation.
- Set Your PIN: You may be asked to set your PIN at the retailer’s location or prompted to do so via SMS after activation.
KYC (Know Your Customer) Verification
Completing the KYC process is crucial for accessing all the features and benefits of your Nagad account. KYC verification confirms your identity and ensures compliance with regulatory requirements. Without full KYC, transaction limits are heavily restricted. If you registered using USSD code (*167#), you will need to complete KYC to fully activate your account.
Methods for Completing KYC:
- Through the Nagad App: If you haven’t already done so during registration, the app will guide you through the KYC process.
- Through a Nagad Retailer/Agent: A Nagad retailer can assist you in completing the KYC process.
Documents Required for KYC:
- Original National Identity Card (NID)
- A recent photograph (usually taken during the process via the app or by the retailer)
Benefits of KYC Verification:
- Higher transaction limits
- Access to all Nagad services, including sending larger amounts, receiving remittances, and making online payments.
- Reduced risk of account suspension
Troubleshooting Common Nagad Account Creation Issues
While the Nagad account creation process is generally straightforward, you may encounter some issues. Here are some common problems and their solutions:
- OTP Not Received: Ensure your mobile network is stable and you have sufficient signal strength. Also, check if you have blocked SMS from unknown numbers. If the problem persists, try again after a few minutes or contact Nagad customer service.
- NID Scanning Issues: Ensure good lighting and a clear image when scanning your NID. Clean your phone’s camera lens. Make sure your NID is valid and not expired.
- Selfie Verification Failed: Ensure your face is clearly visible in the selfie. Avoid wearing hats or sunglasses. Maintain good lighting and a neutral expression.
- Account Already Exists: If you receive this message, it means a Nagad account is already registered with your mobile number. Contact Nagad customer service for assistance.
- KYC Verification Rejected: This may happen if there are discrepancies in the information you provided. Review your application carefully and resubmit with accurate details.
Nagad Customer Service
If you encounter any issues during the account creation process or have any questions, you can contact Nagad customer service through the following channels:
- Helpline: Dial 16167 from your mobile phone.
- Email: info@nagad.com.bd
- Nagad Website: Visit the official Nagad website (https://nagad.com.bd) for FAQs and contact information.
- Nagad App: The Nagad app provides a customer support section for addressing your queries.
- Social Media: Contact them through their official Facebook page.
Security Tips for Your Nagad Account
Protecting your Nagad account is paramount to safeguarding your funds. Here are some essential security tips:
- Never Share Your PIN: Your PIN is your key to accessing your Nagad account. Never share it with anyone, including Nagad employees or retailers.
- Create a Strong PIN: Choose a PIN that is difficult to guess. Avoid using easily identifiable information like your birthdate, phone number, or sequential numbers.
- Regularly Change Your PIN: Change your PIN periodically to enhance security.
- Be Cautious of Phishing Scams: Be wary of suspicious calls, SMS messages, or emails asking for your PIN or personal information. Nagad will never ask for your PIN.
- Report Suspicious Activity: If you suspect any unauthorized access to your account, immediately contact Nagad customer service.
- Keep Your App Updated: Ensure you are using the latest version of the Nagad app to benefit from the latest security updates.
Conclusion
Creating a Nagad account is a simple and straightforward process that opens up a world of convenient and secure financial services. By following the steps outlined in this guide and adhering to the security tips, you can easily join the growing community of Nagad users and enjoy the benefits of mobile money in Bangladesh. Remember to always keep your account details secure and contact Nagad customer service if you require any assistance.
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